Consumer Protection

# Court proceedings, criminal complaints and lawsuits

Here you will find information and points of contact for court proceedings, including assistance with the costs of the proceedings.

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Frequently used services

In case of basic problems with mail or parcel delivery, you can complain to Bundesnetzagentur.

Wenn Sie nicht oder nicht rechtzeitig über die ausführende Fluggesellschaft informiert wurden oder Ihnen bei Annullierung des Fluges mit einem als unsicher eingestuften Unternehmen keine Ersatzbeförderung oder Ticketkostenerstattung angeboten wurde, können Sie Anzeige erstatten.

If you cannot reach an agreement in a dispute with a postal company, the Federal Network Agency can mediate under certain conditions.
Assistance These Assistance Services support you in exercising your rights and fulfilling your duties in the European internal market.
Contact point for online dispute resolution. Your national contact point for disputes with a company in another country of the EU.The European Consumer Centre (ECC) Germany is your contact point if you have any questions about your rights in Europe or have a dispute with a company based in another EU country, Iceland or Norway. We will help all consumers free of charge.