National emergency numbers for medical emergencies

Information about Rights & Duties

Services provided through national emergency numbers, including 112 and 116 numbers

Emergency medical service

The emergency medical service number ( 112 ) provides professional, pre-clinical medical assistance for emergency patients . This service is organised and run by the federal states and governed by state laws. Most of its funding comes from statutory health insurance.

Insured persons can call 116117 , to access so-called appointment booking platforms (Terminservicestellen), which are operated 24/7 by the associations of health insurance providers . In acute cases requiring urgent care outside the emergency medical service, immediate medical care must be provided at the appropriate level (e.g. an open medical practice, an on-call medical practice, an accident and emergency department at a hospital or, where appropriate, a telephone consultation).

Further information

Responsible for the content
Federal Ministry of Health

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